One agent first. Expand once it's proven.
Your audit points to the conversation costing you the most bookings or staff time, usually reservations. We build and run that one first, then add the others as each earns its place. Every agent shares the same approved knowledge of your hotel and hands off cleanly to your team.
Win more direct bookings
AI Reservations
Turns availability and rate questions into qualified direct bookings, with no OTA commission. It also wins back inquiries that would otherwise go cold.
- Answers room, rate, and policy questions from your approved knowledge
- Qualifies dates, party size, occasion, and budget
- Shares booking links and follows up on undecided inquiries
- Hands VIP, group, and complex requests to your team
Outcome : more direct bookings, less OTA commission.
Every inquiry, answered
AI Inbounds
Handles the flood of pre-stay questions across every channel, so your team only touches what truly needs them.
- Replies 24/7 on WhatsApp, email, and web chat
- Answers FAQs: check-in, parking, pets, amenities
- Captures context and routes to the right team
- Surfaces booking and upsell opportunities inside support chats
Outcome : fewer repetitive tickets, more captured demand.
Five-star in-stay service
AI Concierge
Looks after guests during their stay with requests, recommendations, and approved upsells. It flags issues before they become bad reviews.
- Handles in-stay requests and routes them to the right team
- Shares approved hotel and local recommendations
- Suggests spa, dining, and experiences where relevant
- Escalates complaints and VIP moments fast
Outcome : happier guests, better reviews.
Guests ask everywhere. The fastest clear answer wins the booking.
When a guest is comparing five hotels at once, the booking goes to whoever answers first, accurately and in the right tone. Manual replies can't keep that pace after hours or at peak check-in.
Slow replies leak to OTAs
Guests book with whoever answers first. After hours and at peak times, that's rarely your front desk, so the booking and the commission go to an OTA.
Inquiries scattered across channels
WhatsApp, email, OTAs, Instagram, web forms. Your team retypes the same answers all day, and some inquiries quietly fall through.
Front desk buried in FAQs
“What time is check-in?” a hundred times a day pulls staff away from the guests standing right in front of them.
From a free audit to a measured pilot
Nothing to rip out, and nothing for your team to learn. We design, build, and run one agent for your hotel, then prove it on your own inquiries first.
Start with a free booking audit
We test your website, email, and WhatsApp like a real guest. Then we show you where inquiries, bookings, and response time leak.
We build your hotel's knowledge
We train one agent on your rooms, rates, policies, and tone, using content you already have. Every answer stays inside limits you approve.
Go live with guardrails
You decide what the agent handles alone and when it hands off to your team, with full guest context. It never invents availability or rates.
Measure over a 30-day pilot
We run the agent and review it with you every day. You see response time, qualified inquiries, and booking opportunities, then expand what works.
What every agent shares
One managed platform, with one approved set of answers about your hotel behind every agent.
Every channel
One consistent voice across WhatsApp, email, web chat, and social DMs.
40+ languages
Replies to each guest in their own language, automatically.
24/7 coverage
Instant answers at 2am, on holidays, and during your busiest check-ins.
Human handoff
Hands off the moment a request needs a person, with full context.
Brand-safe by design
Answers only from your approved knowledge. It never invents availability, rates, or policies.
Built-in reporting
Track response time, qualified inquiries, questions resolved, and booking opportunities influenced.
Questions, answered
See where your hotel is losing inquiries, bookings, and speed.
Get a free booking audit. We test your hotel like a real guest, show you where it leaks, and demo an agent answering for your property. Nothing to install. No commitment.
Prefer email? hello@velitea.ai. We reply fast (so will your agent).